Privacy Policy — Bruno
Last updated: 19 November 2025
This Privacy Policy explains how Bruno ("we," "us," "our") collects, uses, stores, and protects your information when you use any of our services, including:
- the Bruno mini-app inside third-party platforms (including Apple Mini Apps)
- the future Bruno mobile apps (iOS and Android)
- the Bruno website and web experience
- integrations inside messaging platforms (including AI-powered interactions)
- our backend services, APIs, and databases
Bruno is a motivational and wellness service powered by AI.
Your privacy is extremely important to us, and we follow strict global standards including GDPR, CCPA, PIPEDA, Apple App Store Review Guidelines, Apple Mini App Partner Program Requirements, and Google Play policies.
By using Bruno, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect only the information necessary to provide, personalize, and improve the Bruno experience.
1.1 Personal Information You Provide
- Email address
- Name
- Login credentials (email + password)
- Google account information (if using Google Login)
1.2 Optional Personal Profile Data
Used for personalization and notifications:
- Language preference
- Time zone
- Month and day of birth (year is not collected)
- Optional profile preferences
1.3 Wellness & Emotional Data (Non-Medical)
Bruno allows users to log:
- emotions
- mood check-ins
- reflections, habits, daily goals
- other wellness-related information
This is NOT considered medical or clinical data.
Bruno is NOT a healthcare or medical service.
1.4 Messages and Interactions
When you interact with Bruno:
- we may store partial or full messages to improve your experience
- this may include emotional descriptions
- content is stored securely and never sold
1.5 Automatically Collected Technical Data
We automatically collect:
- device information
- operating system
- browser
- app version
- IP address (for security)
- diagnostic data
- usage activity (e.g., which screens you open)
1.6 Subscription & Payment Data
If you purchase a subscription through:
- Apple In-App Purchases
- Google Play Billing
- Stripe
We receive:
- confirmation of transaction
- subscription status
- expiration date
We never receive full credit card numbers or sensitive financial data.
2. How We Use Your Information
We use your data to:
- Provide Bruno's motivational and wellness features
- Personalize your content (quotes, affirmations, messages, ideas)
- Send reminders, daily challenges, and birthday messages
- Improve accuracy of AI-powered responses
- Maintain your profile and account
- Manage subscriptions and purchases
- Ensure security and prevent fraud
- Comply with legal obligations
We do NOT:
- Sell your data
- Rent your data
- Share data with advertisers
Bruno has no ads.
3. Legal Basis for Processing (GDPR)
We process your data on the following bases:
- Contract: to provide the Bruno service
- Legitimate interest: to maintain security and improve functionality
- Consent: for wellness personalization and AI interactions
- Legal obligation: for accounting and subscription verification
4. How We Use AI (OpenAI API)
Bruno uses OpenAI API to generate motivational responses and interpret user messages.
We follow strict safety standards:
- Only necessary message fragments are sent to OpenAI
- No billing information or login data is ever shared
- OpenAI is a data processor acting on our behalf (GDPR-compliant)
- Data is not used to train OpenAI public models
5. How We Store and Protect Data
Your data is stored securely using encrypted databases and industry-standard protections.
Storage locations may include:
- Railway-hosted databases
- Secure cloud providers with GDPR-compliant infrastructure
Security measures include:
- Encryption in transit (HTTPS)
- Encryption at rest
- Access control and authentication
- Regular audits and monitoring
6. Sharing of Information
We share data only with trusted service providers who support Bruno:
- OpenAI (AI message processing)
- Payment processors (Stripe / Apple / Google)
- Cloud hosting providers
- Analytics tools (non-identifiable data)
We never share your personal data with advertisers or data brokers.
7. Your Rights
Depending on your country, you may have rights to:
- Access your data
- Correct your data
- Delete your data ("Right to be forgotten")
- Restrict processing
- Request data portability
- Withdraw consent
- Object to automated decision-making
To submit a request, contact us at: bruno@brunocoach.com
8. Children's Privacy (18+)
Bruno is intended for users 18 years and older.
We do not knowingly collect data from minors.
If we learn that data from someone under 18 was collected unintentionally, we will delete it promptly.
9. Retention of Data
We store your data only as long as necessary to provide the service:
- Account data: until you delete your account
- Messages: may be stored to improve your experience
- Subscription history: retained as legally required
- Backups: retained for security and integrity
You may request full deletion at any time.
10. Subscriptions and Billing
When you make a purchase:
- Apple/Google/Stripe handle all billing
- We store only subscription status
- We do not store payment cards
If you cancel:
- access continues until the end of billing period
- no refunds for partial months
11. International Transfers
Your data may be processed in countries outside your own.
We use GDPR-approved safeguards such as:
- standard contractual clauses (SCCs)
- data processing agreements
- secure hosting providers
12. Third-Party Platforms (Apple Mini Apps, etc.)
When Bruno is used inside a host app:
- your purchases may be processed by the host app
- subscription status may be shared to unlock content
- we follow all Apple Mini App Partner Program rules
- Bruno does not track users across host apps
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The most recent version will always be posted.
Continuing to use Bruno after updates means you accept the changes.
14. Contact Us
For privacy questions or requests:
📧 bruno@brunocoach.com